Privacy Policy

Effective Date: September 28th, 2025

Welcome to The Flag Shop (“we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information. This privacy policy (the “Privacy Policy”) explains how we collect, use, and share information about you when you visit our website, Flag-Shop.ca (the “Website”), make a purchase, or interact with our services.

1. Information We Collect

1.1 Information You Provide to Us:

This Privacy Policy applies to personal information, in any form, collected, used or disclosed by The Flag Shop in the provision of its services.

  • Account Information: When you create an account, we collect your name, email address, phone number, shipping address, and payment details (“personal information”).
  • Order Information: When you make a purchase, we collect information about the products you order and the payment method you use.
  • Newsletter Signup: When you subscribe to our email newsletter, we collect your email address and any preferences you share with us.

This Privacy Policy does not impose any limits on the collection, use or disclosure of the following information by The Flag Shop:

  • information about an individual that is publicly available and is specified by regulation pursuant to Personal Information Protection and Electronic Documents Act (“PIPEDA”);
  • personal information that is not collected, used or disclosed, for commercial purposes; and
  • non-personally identifiable information, such as business information or information about businesses, that is not itself personally identifiable information.

The application of this Privacy Policy is subject to the requirements and provisions of PIPEDA, any successor or replacement legislation to PIPEDA, and any other applicable legislation or regulation. If you reside in British Columbia, Alberta or Québec, then the substantially similar provincial privacy law of your province will apply to our handling of your personal information, rather than PIPEDA. In that case, reference in this Privacy Policy to PIPEDA shall be deemed to include your province’s substantially similar privacy law.

The Flag Shop shall use commercially reasonable efforts to provide you with whatever information it needs to ensure compliance with relevant Privacy Laws and inform you if, in its opinion, your instructions would breach such laws.

1.2 Information We Collect Automatically:

  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience, such as remembering your preferences and improving website performance.
  • Google Analytics: We collect data about your visit, such as pages viewed, time spent on the website, and your device type, to better understand how users interact with our site.
  • Facebook Pixel: We track user interactions with our website to serve you personalized ads on Facebook and measure the effectiveness of our advertising campaigns.

1.3 Information From Third Parties:

  • ActiveCampaign: If you subscribe to our newsletter, we use ActiveCampaign to manage email marketing campaigns and track engagement, such as email opens and link clicks.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Website: To present our Website and its contents to you.
  • Order Fulfillment: To process and ship your orders, handle returns, and communicate with you about your purchase.
  • Customer Support: To respond to your inquiries, provide assistance, and improve customer service.
  • Marketing: To send you promotional emails, personalized offers, and updates about our products and services. You can opt out of marketing emails at any time by clicking the “unsubscribe” link in our emails.
  • Website Improvements: To analyze user behaviour on our Website and improve its design, content, and functionality.
  • Advertising: To deliver targeted advertisements through platforms like Facebook and Google based on your preferences and behaviour.
  • Contract Obligations: to carry out our obligations and enforce our rights arising from any contracts with you.
  • Other: in any other way we may describe when you provide the information or for any other purpose with your consent.

Further reference to “identified purposes” mean the purposes identified in this section of this Privacy Policy.

We will indicate the identified purposes to you, orally, electronically or in writing, at or before the time your personal information is collected. Persons collecting personal information may explain the identified purposes or refer individuals to a designated person within The Flag Shop who can explain these identified purposes. You may contact the Customer Support Department of The Flag Shop with any concerns at:

  • By Mail:  Attn: Customer Support
    The Flag Shop
    734 Osborne Street
    Winnipeg, MB. R3L 2C2
  • By E-mail: customersupport@flag-shop.ca

3. Disclosure

The Flag Shop will not disclose personal information for purposes other than those purposes for which it was collected, except with your consent, as disclosed in this Privacy Policy, or as required or permitted by law. The Flag Shop may disclose your personal information:

  • Services: To provide The our services.
  • Service Providers: to third-party companies that help us operate our Website, process payments, manage marketing campaigns, and fulfill orders (e.g., payment processors, shipping companies, and email marketing platforms like ActiveCampaign).
  • Advertising Platforms: to Google Analytics and Facebook Pixel to help us understand user behavior and deliver targeted ads.
  • Legal Requirements: We may disclose your information to comply with legal obligations, regulatory requirements or if we believe disclosure is necessary or appropriate to protect the rights, property or safety of The Flag Shop, our clients or others.
  • Identified Purposes: to fulfill the identified purposes. to your authorized representatives.
  • With Consent: when we have your consent, whether express or implied.
  • Authorized Representatives: to your authorized representatives.
  • Enforcement of Terms: to enforce or apply The Flag Shop Terms and other agreements.
  • Other: for any other purpose disclosed by use when you provide the information or where required or permitted by law.

In such circumstances, we will not disclose more information than is required for the purpose for which the information is being disclosed. We will also, whenever it is reasonable and practicable to do so, enter into privacy agreements with third parties with whom we share personal information.

We will retain personal information only as long as it remains necessary or relevant for the identified purposes or as required or permitted by law. Where personal information has been used by us to make a decision about you, The Flag Shop shall retain, for a period of time that is reasonably sufficient to allow for access by you, either the actual information or the rationale for making such decision.

Only our employees who require access for legitimate reasons or whose duties reasonably so require, are granted access to personal information.

We maintain reasonable controls, schedules and practices for personal information management retention and destruction. Personal information that is no longer necessary or relevant for the identified purposes, or is required by law to be retained, is destroyed, erased or made anonymous, as appropriate in the circumstances.

4. Cookies and Tracking Technologies

We use cookies to:

  • Recognize you when you visit our Website.
  • Remember your preferences and shopping cart items.
  • Analyze site performance and user interactions.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of the Website.

5. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Correction: You can request access to the information we hold about you and correct any inaccuracies.
  • Data Deletion: You can request that we delete your personal information, subject to certain legal obligations.
  • Marketing Preferences: You can opt out of receiving promotional emails by clicking the “unsubscribe” link in our emails or contacting us directly.

To exercise these rights, please contact us at customersupport@flag-shop.ca.

We make reasonable efforts to ensure that personal information we collect, use or disclose is as accurate, complete and up-to-date as necessary for the purposes for which it is to be used.

If you find any errors in our personal information holdings (including information generated by an algorithm), we should be informed so that we can make the appropriate corrections. We will convey these corrections to any third party that may have been provided inaccurate information. For personal information that remains in dispute, we will make note in our records of your opinion as to accuracy of the relevant personal information

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing them with your information.

8. Access to Your Personal Information

You may access any personal information that we have concerning you, and which has been collected, used or disclosed for a commercial purpose, by sending a written request to The Flag Shop at the email address in the Contact Us section below. The Flag Shop may advise you in advance if there is a minimal charge to conduct a search of our records and will respond within thirty (30) calendar days, or advise that the request for access is subject to an extension as authorized by PIPEDA.

To protect your privacy, you may be required to provide sufficient identification, in order to permit us to account for the existence, use and disclosure of certain personal information and to authorize access to such information. Any such information will only be used for this purpose.

We may not be able to provide personal information to you if doing so would violate the privacy of a third party or if certain personal information is subject to legal privilege, contains information proprietary to us or a third party, is too costly to retrieve, or cannot be disclosed for other legal reasons. If we are unable to provide access to all or part of your personal information, we will explain our reasons for such a decision.

Where you have been provided with access to your personal information, you shall be able to challenge the accuracy and completeness of your personal information and have it amended as appropriate.

Personal information that is disclosed to third parties by us will be subject to the general laws applicable in the jurisdiction in which the third party conducts business. As a result, and in certain limited situations, we may not be legally permitted to account for certain collections, uses or disclosures of personal information. In most circumstances, however, we shall provide an account of the collection, use and disclosure of personal information and, where reasonably possible, we shall state the source of the personal information. In providing an account of disclosure, we shall provide a list of organizations to which we may have disclosed your personal information when it is not possible to provide an actual list.

9. Challenging Compliance with Privacy Laws

All questions or concerns regarding our privacy practices should be directed to The Flag Shop at the email address in the Contact Us section below.

We will notify affected individuals or the controller of the personal information in question about any privacy breaches in accordance with applicable privacy laws. We will investigate all complaints concerning compliance with this Privacy Policy and if a complaint is found to be justified, we will take appropriate measures to resolve the complaint including, if necessary, amending our privacy policies and procedures. We will also cooperate with supervisory authorities in accordance with applicable privacy law requirements.

You and The Flag Shop have requested and agree that this Privacy Policy and all documents related to this Privacy Policy be drawn up in English. Les parties ont demandé que cette convention ainsi que tous les documents que s’y rattachent soient rédigés en anglais.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for any updates. The “Effective Date” at the top indicates when the policy was last revised.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Email: customersuppert@flag-shop.ca
  • Phone: (800) 260-3713
  • Address: 734 Osborne Street, Winnipeg, MB R3L 2C2

Please also visit the Office of the Privacy Commissioner of Canada’s website at https://www.priv.gc.ca/en/.

Thank you for trusting The Flag Shop with your personal information. We are committed to protecting your privacy and providing a secure shopping experience.