Privacy Policy

Effective Date: February 1, 2025

Welcome to The Flag Shop (“we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information about you when you visit our website, make a purchase, or interact with our services.

1. Information We Collect

1.1 Information You Provide to Us:

  • Account Information: When you create an account, we collect your name, email address, phone number, shipping address, and payment details.
  • Order Information: When you make a purchase, we collect information about the products you order and the payment method you use.
  • Newsletter Signup: When you subscribe to our email newsletter, we collect your email address and any preferences you share with us.

1.2 Information We Collect Automatically:

  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience, such as remembering your preferences and improving website performance.
  • Google Analytics: We collect data about your visit, such as pages viewed, time spent on the website, and your device type, to better understand how users interact with our site.
  • Facebook Pixel: We track user interactions with our website to serve you personalized ads on Facebook and measure the effectiveness of our advertising campaigns.

1.3 Information From Third Parties:

  • ActiveCampaign: If you subscribe to our newsletter, we use ActiveCampaign to manage email marketing campaigns and track engagement, such as email opens and link clicks.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Fulfillment: To process and ship your orders, handle returns, and communicate with you about your purchase.
  • Customer Support: To respond to your inquiries, provide assistance, and improve customer service.
  • Marketing: To send you promotional emails, personalized offers, and updates about our products and services. You can opt out of marketing emails at any time by clicking the “unsubscribe” link in our emails.
  • Website Improvements: To analyze user behavior on our website and improve its design, content, and functionality.
  • Advertising: To deliver targeted advertisements through platforms like Facebook and Google based on your preferences and behavior.

3. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information with the following entities:

  • Service Providers: Third-party companies that help us operate our website, process payments, manage marketing campaigns, and fulfill orders (e.g., payment processors, shipping companies, and email marketing platforms like ActiveCampaign).
  • Advertising Platforms: Google Analytics and Facebook Pixel to help us understand user behavior and deliver targeted ads.
  • Legal Requirements: We may disclose your information to comply with legal obligations or protect our rights and interests.

4. Cookies and Tracking Technologies

We use cookies to:

  • Recognize you when you visit our website.
  • Remember your preferences and shopping cart items.
  • Analyze site performance and user interactions.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

5. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Correction: You can request access to the information we hold about you and correct any inaccuracies.
  • Data Deletion: You can request that we delete your personal information, subject to certain legal obligations.
  • Marketing Preferences: You can opt out of receiving promotional emails by clicking the “unsubscribe” link in our emails or contacting us directly.

To exercise these rights, please contact us at winnipeg@flag-shop.ca.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing them with your information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for any updates. The “Effective Date” at the top indicates when the policy was last revised.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Email: winnipeg@flag-shop.ca
  • Phone: (800) 260-3713
  • Address: 734 Osborne Street, Winnipeg, MB R3L 2C2

Thank you for trusting The Flag Shop with your personal information. We are committed to protecting your privacy and providing a secure shopping experience.