Terms & Conditions

Last Updated: September 28th, 2026

Welcome to Flag-Shop.ca (the “Website”). Please read these Terms and Conditions of Sale (“Terms”) carefully before placing an order. By accessing the Website and/or purchasing products from us, you agree to be bound by these Terms.

As used in these Terms, “The Flag Shop,” “we”, “us”, or “our” refers to the specific independent legal entity fulfilling your order, as outlined in Section 1 below.

1. Independent Operations & Regional Fulfillment

We are an online platform jointly utilized by two independently operated business entities. These locations share website operational costs but have no other financial, legal, or corporate ties, and neither entity is responsible for the liabilities, actions, or omissions of the other. Your order will be processed and fulfilled based on where the order is shipped geographically:

Saskatoon Location: 627407 Saskatchewan Ltd. Fulfills and services all orders with shipping destinations within Saskatchewan, the Northwest Territories, and Yukon.
Manitoba Location: 7578955 Manitoba Ltd. fulfills and services all orders for all Canadian provinces and territories other that Saskatchewan, Northwest Territories and Yukon, as well as all international and US destinations.

Your contract of sale is exclusively with the specific independent location that fulfills your order.

2. Currency, Pricing, and Taxes

Currency: All prices displayed on the Website are in Canadian Dollars (CAD).
Price Changes: Prices are subject to change without notice prior to our formal acceptance of your order. In the event of a pricing error or change after you submit an order, we will contact you for authorization before your order is processed or shipped.
Taxes: All prices listed are NET and do not include federal, provincial, or local sales taxes. In Canada, GST, PST, and HST will be calculated and added to your order where applicable based on the delivery destination.

3. Payment Authorization and Order Verification

Payment Processing: When you complete the checkout process, your payment method is authorized for the total amount. However, we do not capture (charge) the payment until all aspects of your order—including inventory availability, custom specifications, shipping rates, and pricing—are manually verified for accuracy.
Right of Refusal: We reserve the right to refuse, cancel, or limit any order prior to capturing payment and shipping the goods. If an order is cancelled by us, your authorization will be released, and you will not be charged.

4. Shipping, International Orders, and Risk of Loss

FOB Origin: All shipments are sent FOB (Free on Board) The Flag Shop shipping dock. This means that ownership and the risk of loss or damage to the goods passes to you (the customer) the moment the package is handed over to the shipping carrier.
Shipping Charges: Shipping charges are extra and calculated at checkout. For special shipping arrangements, please contact us directly before finalizing your order and completing checkout.
Tracking & Insurance: Loss or damage of goods while in transit is the sole responsibility of the carrier. Unless you explicitly request and pay for additional shipping insurance, your shipment is uninsured. Please note that orders shipped via Lettermail are untracked and, as a result, cannot be insured; choose this shipping method at your own risk.
Duties and Customs: International customers are exclusively responsible for all import duties, brokerage fees, VAT, and local customs taxes. These fees will be billed directly to you by the carrier or customs agency. If you are concerned about potential import costs, please contact us prior to ordering to receive an estimated calculation of what those charges may be, however, the final charges are out of our control and we cannot guarantee or provide confirmation as to the final costs, only an estimate.

5. Return, Exchange, and Refund Policy

All Sales Are Final: Except as explicitly provided below, all sales made through the Website are final.
30-Day Exchanges: We permit exchanges on unused, standard stock items within thirty (30) calendar days of your receipt of the shipment. Items must be in their original packaging and in perfectly resalable condition.
Return Shipping: The cost of return shipping for unwanted items or exchanges is the sole responsibility of the customer. We highly recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
Custom & Special Orders: We offer custom-made flags, banners, event displays, promotional products and other manufactured goods. All custom orders, special orders, and custom modifications are strictly non-refundable and entirely excluded from our 30-day exchange policy. If you have questions regarding a custom layout, please contact us prior to production.

6. Defective Goods

15-Day Reporting Window: If you receive an item that is manufacturing-defective or damaged prior to transit, you must report the defect to us within fifteen (15) calendar days of receipt of the shipment. Please contact the location that fulfilled your order with your invoice number and photographic evidence of the defect to arrange a replacement or store credit.

7. Product Warranties & Specific Exclusions

No General Warranty: Unless explicitly communicated otherwise by us in writing at the time of purchase, we do not extend any warranty on its products.
Environmental & Site Conditions: Flags, banners, and textile products are inherently considered “wearable goods” subject to outdoor elements. Because environmental factors (such as wind speeds, severe weather, UV/sun exposure, pollution, and physical friction) vary wildly by location, the operational lifespan of any flag or banner is entirely dependent on these site-specific conditions and cannot be guaranteed.
Car and Antenna Flags: Due to the harsh and unpredictable conditions to which vehicle flags are subjected, there is absolutely no warranty on car flags or antenna flags, no matter how long or how short a time they have been used. These items are sold strictly “as-is”.
THE FLAG SHOP IS PROVIDING THE WEBSITE AND ITS CONTENTS ON AN “AS-IS” BASIS AND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE OPERATION OF THE WEBSITE, THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS, INCLUDED ON THE WEBSITE. TO THE FULLEST EXTENT PERMITTED BY LAW, THE FLAG SHOP DISCLAIMS ALL SUCH REPRESENTATIONS AND WARRANTIES, INCLUDING FOR EXAMPLE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF ANY THIRD PARTY. IN ADDITION, THE FLAG SHOP DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THE WEBSITE IS ACCURATE, COMPLETE OR CURRENT. Please note that some jurisdictions may not allow the exclusion of implied warranties and conditions, so some of the above exclusions may not apply to you but shall apply to the maximum extent permitted by applicable laws. Price and availability information is subject to change without notice.

8. Content

Account Content: You are solely responsible for all content that you email or otherwise transmit via or to the Website, including all other data, profile information, documents, text or other materials (collectively, “Content“). We will not accept Content from you unless you have created an account on the Website.

9. Third Party Sites

We may provide content of third parties (“Third Party Content”) or links to third party sites, as a services. We do not monitor, approve or have any control over Third Party Content or third party sites and the inclusion of links to Third Party Content or third party sites does not imply any association or relationship between us and such third party. We do not guarantee, endorse or adopt the accuracy or completeness of any Third Party Content or third party site. You use Third Party Content or third party sites at your own risk.

10. Reservation of Rights

We reserve the right, at any time, without notice and in our sole discretion, to terminate your license to use the Website and to block or prevent your future access to and use of the Website. We may access, preserve and disclose your account information and Content if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary to (i) comply with legal process; (ii) enforce these Terms; (iii) respond to claims that any Content violates the rights of third parties, (iv) respond to your requests for customer service, or (v) protect the rights, property or personal safety of The Flag Shop (and its employees), its users and the public.

11. Limitation of Liability: Flagpoles & Hardware

Installation Responsibility: We sell flagpoles, brackets, and related structural hardware, but do not provide installation services through the Website. The responsibility for safe, suitable, and legally compliant installation rests entirely with the customer.
Engineering Recommendation: Environmental conditions, soil composition, wind loads, and building structures vary wildly by location. If you are unsure how to properly, safely, and securely install your flagpole or hardware in your desired location, you must consult a certified local engineer or professional installer.
Liability Waiver: To the maximum extent permitted by applicable law, we (including both independent locations, their owners, and employees) shall not be held liable for any property damage, personal injury, wrongful death, structural failure, or incidental/consequential damages resulting from improper installation, failure to consult an engineer, extreme weather events (acts of God), or exceeding the rated wind-load capacities of the hardware.
THE FLAG SHOP WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE WEBSITE. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, LOSS OF DATA, INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES.

12. Indemnification

You agree to defend, indemnify and hold harmless The Flag Shop (and its directors, officers, shareholders, employees, successors, assigns and third-party service providers), from all claims, demands, losses, liabilities, costs, expenses, obligations and damages including reasonable legal fees, arising out of (a) your misuse of the Website; (b) your violation of any term of these Terms; (c) a breach of your representations and warranties set forth above regarding Content; (d) your violation of any law or the rights of a third party (including, without limitation, any copyright, property or privacy right); or (e) any claim that any Content you submitted caused damage to a third party. This indemnification obligation will survive the termination of these Terms and your misuse of the Website.

13. Amendments

We reserve the right to change or modify any of the terms and conditions contained in these Terms from time to time at any time, without notice, and in our sole discretion. If we decide to change these Terms, we will post a new version on the Sites and update the date set forth above. ANY CHANGES OR MODIFICATIONS TO THESE TERMS WILL BE EFFECTIVE UPON POSTING OF THE REVISIONS. THE UPDATED TERMS WILL REPLACE THE PRIOR VERSION AND ARE APPLICABLE TO ANY FUTURE DISPUTES BETWEEN THE PARTIES, REGARDLESS OF WHEN THE DISPUTED INTERACTIONS AROSE. For this reason, you should frequently review these Terms and any other applicable policies, including their dates, to understand the terms and conditions that apply to your use of the Website. For any material changes to these Terms, we will provide thirty (30) calendar days’ notice of the revisions by posting the revisions to our Website.

14. Force Majeure (Delays Beyond Our Control)

We are not responsible or liable for delays in order fulfillment or delivery caused by strikes, labor disruptions, fires, floods, accidents, raw material shortages, carrier/courier delays, or any other causes beyond our reasonable control. We will make every effort to notify you immediately if your order experiences a force majeure delay.

15. Governing Law

For orders fulfilled by 7578955 Manitoba Ltd., these Terms shall be governed by and construed in accordance with the laws of the Province of Manitoba and the federal laws of Canada applicable therein.
For orders fulfilled by the Saskatoon location, these Terms shall be governed by and construed in accordance with the laws of the Province of Saskatchewan and the federal laws of Canada applicable therein.
Any legal action or proceeding relating to your access to, or use of, this Website or purchases made here shall be instituted in the provincial courts of the respective fulfilling location.

16. Privacy

By submitting your email address in connection with your account, you agree that The Flag Shop and its third-party service providers may use your email address to contact you about your account or Content you have submitted to the Website, or for other administrative purposes and for any other purpose permitted or required by law. The Flag Shop’s Privacy Policy provides further detail on the manner in which we may collect and use personally identifiable information about you, including any information you supply in connection with your use of the Website.

17. Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

18. Severability

The provisions of these Terms are intended to be interpreted in a manner which makes them valid, legal, and enforceable. In the event any provision is found to be partially or wholly invalid, illegal or unenforceable, such provision shall be modified or restricted to the extent and in the manner necessary to render it valid, legal, and enforceable. It is expressly understood and agreed between the parties that such modification or restriction may be accomplished unilaterally by The Flag Shop, or alternatively, by a court of law. If such provisions cannot under any circumstances be so modified or restricted, they shall be excised from the Terms without affecting the validity, legality or enforceability of any of the remaining provisions.